Notes on RPA, agentic AI, and ServiceNow — mostly the operational lessons that don't show up in the docs.
A few Flow Designer patterns that hold up in production: fan-out approvals, timeout escalation, and keeping flows testable.
ServiceNow can trigger and monitor RPA bots as first-class flow steps. Here's the architecture that keeps that integration from turning into a black box.
Most Virtual Agent deployments fail at the knowledge layer, not the conversation layer. Pairing it properly with AI Search fixes the actual bottleneck.
IntegrationHub makes it easy to wrap any REST API as reusable flow actions. That ease is also how teams end up with a dozen redundant, half-maintained spokes.