01 — identity

I build automation systems that decide, not just execute.

Assistant Manager, RPA & Agentic Automation

open to new roles

I'm an RPA and agentic automation engineer at Genpact, where I design autonomous, decision-driven automation across ServiceNow, cloud platforms, and enterprise identity systems.

I've built 30+ agent-driven RPA use cases that eliminate over 12,000 manual hours a year and cut more than 15,000 operational tickets — self-healing IT remediation, end-to-end identity lifecycle automation, and event-driven cloud operations across AWS and Azure.

4+ yrs

in production automation

30+

agent-driven RPA use cases

12,000+

manual hours eliminated / yr

15,000+

operational tickets reduced / yr

02 — what i build

Self-Healing IT Operations

Autonomous remediation for incidents and service requests — no human in the loop for the fixes that don't need one.

Identity & Access Automation

End-to-end joiner-mover-leaver lifecycles across Azure AD, SailPoint, Okta, and ServiceNow.

Cloud & Infrastructure Automation

Event-driven provisioning, monitoring, and remediation across AWS and Azure.

ServiceNow Platform Engineering

ITSM, Flow Designer, and Integration Hub, wired into systems that actually run a business.

03 — how i think

01

Fix the failure mode, not the ticket.

02

If a human still has to babysit it, it isn't automation yet.

03

Exception handling is the real engineering — the happy path is the easy 20%.

04

Automate the decision, not just the click.

04 — technical focus

languages

PowerShellPythonJavaScriptJavaHTML/CSSSQL

automation & itsm

AutomationEdgeUiPathServiceNow (ITSM, Flow Designer, Integration Hub)MID Server

identity & security

Active DirectoryAzure ADSailPointOktaAbsolute Software

cloud & infra

AWSAzurePostgreSQLMySQL

05 — background

resume

Genpact · Gurugram, India

Assistant Manager, RPA & Agentic Automation

current
Jul 2022 – Present
  • Promoted from Consultant for driving high-impact, autonomous automation solutions across enterprise platforms.
  • Designed and delivered 30+ agent-driven RPA use cases enabling self-healing, event-based, and decision-oriented automation.
  • Automations eliminated 12,000+ manual hours annually and reduced 15,000+ operational tickets per year.
  • Architected end-to-end automations integrating ServiceNow with AWS, Azure, Active Directory, and enterprise systems.
  • Led POCs, governed solution quality, and mentored developers on scalable automation design.
AutomationEdgeServiceNowPowerShellPythonJavaScriptAWSAzureMID Server

Consultant

Jul 2022 – Oct 2024
  • Built end-to-end RPA workflows for IT, HR, and Finance with strong focus on resilience and exception handling.
  • Implemented ServiceNow automations using Client Scripts, Business Rules, Scripted APIs, ACLs, and MID Server.

education

Birla Institute of Technology, Mesra

B.Tech, Electronics & Communication Engineering · Ranchi, India

Aug 2018 – May 2022

See how this plays out in practice.

view the work