Sumit Jangid

Assistant Manager, RPA & Agentic Automation

I design autonomous, self-healing automation across ServiceNow, RPA, and the cloud.

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whoami.sh

$ whoami

sumit_jangid

$ cat role.txt

Assistant Manager, RPA & Agentic Automation

$ ls skills/

PowerShell Python JavaScript Java HTML/CSS SQL AutomationEdge UiPath

$ cat status.txt

4+ years · open to referrals & new roles

30+

agent-driven RPA use cases

12,000+

manual hours eliminated / yr

15,000+

operational tickets reduced / yr

# what i focus on

RPA

Self-healing bots that detect, decide, and act without a human in the loop.

Agentic Automation

Decision-driven workflows that reason about state instead of following a fixed script.

ServiceNow

ITSM, Flow Designer, and Integration Hub wired into real enterprise systems.

# featured projects

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ServiceNow

Self-Healing IT & Service Operations Automation

Autonomous remediation workflows that resolve IT incidents and service requests without waiting on a human, built on ServiceNow and RPA orchestration.

ServiceNowRPAAutomationEdgeAgentic Automation

2022 – Presentview case study

IAM

Identity & Access Management (IAM) Automation Platform

End-to-end joiner-mover-leaver automation spanning Azure AD, Active Directory, SailPoint, Okta, and ServiceNow.

Azure ADSailPointOktaServiceNowIAM

2022 – Presentview case study

# latest writing

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Agentic AI

RPA vs Agentic AI: Choosing the Right Tool for the Job

RPA and agentic AI solve different problems. Here's how to tell which one you actually need, and when you need both.

2026-08-222 min read

RPA

What RPA Actually Solves (and Where It Breaks Down)

RPA gets sold as a universal fix for manual work. In practice it solves a narrow class of problems extremely well — and fails predictably outside it.

2026-08-152 min read