Notes on RPA, agentic AI, and ServiceNow — mostly the operational lessons that don't show up in the docs.
RPA gets sold as a universal fix for manual work. In practice it solves a narrow class of problems extremely well — and fails predictably outside it.
The problems that show up once an RPA program grows beyond a handful of bots aren't technical — they're operational. Here's what actually breaks.
The mechanical steps of building an RPA bot are easy to find. The judgment calls that determine whether it survives contact with production aren't.